Return Policy
Welcome to the Richard Floors Returns Policy page! We’re committed to making your return or exchange experience smooth and stress-free. Here’s a quick guide to help you understand our process.
Returns Policy
At Richard Floors, your satisfaction is our top priority. If you're not completely happy with your purchase, you can return unused items within 30 working days of receiving your order, as long as the original packaging and security seals remain intact. Please note that return postage costs are your responsibility. Refunds or replacements will be issued once we receive and inspect the returned items. Richard Floors cannot be held responsible for items lost or damaged in transit during the return process. To ensure your return reaches us safely, we strongly recommend obtaining a Certificate of Posting and using a Signed For delivery service.
Returns Process
Starting a return is easy! Just reach out to our customer service team with your order details, and we’ll guide you through the process. You’ll receive a return label along with clear instructions on how to send the item back.
Exchanges
Looking to exchange an item for a different size or color? We make it easy! Simply reach out to us, and we’ll assist you in finding the perfect replacement.
Questions About Our Return Policy?
Unsure about our return policy or need clarification? Our friendly customer service team is just a message away and ready to assist you whenever you need. Don’t hesitate to reach out!